Downtime

We're practically not doing anything today.

About 10AM, our booking systmen lagged and we cannot update our records for the incoming request. On top of that, we're having space problems on vessels. Although we can justify why our working turntime is waaay out of the limitation (IT have confirmed system slow response), what else can you say to the customers pestering us for their requests but, "Regret to inform you but we are experiencing system problems. Please get back to us tomorrow" or something like that but with an empathetic tone (something we learned in training). Well, out of the 4 of us CS agents, only one can do her work but still with a 50% slower response rate because of this lag. So much for for trained "world-class customer service agents". Growr...

My Tita called me earlier about a neighbor's ambush. That's right, ambush. Not really within our compund but the person is a distant relative and his house is just right behind ours. She said he was in critical condition; someone gunned him this morning in his place of work. I can practically imagine the scandal that will ensue but my Tita is really worried that we might be dragged into some clan fight, especially when the ambushed relative's land is a point of interest by a lot of people. I don't actually know if that's scarier than Glorietta 2 bombing.

I guess builing a fence around our house is the top priorty for this Christmas.

P.S. I'm currently reading Mr. Az's updates on his Gaijin Smash (Outpost Nine Editorials) site (link somewhere in this blog). Positive to relieve boredom and scramble logic out of your brains.